Opened project
Digital Banking Transformation
Product Design • UX Research
Work completed as part of Wilson Kariuki's product-design employment at Bank of Kigali.
Project overview
Project workspace overview.
Digitizing banking experiences by moving services from physical-first experiences toward more accessible digital product experiences.
A product design project focused on transforming a traditional bank’s physical-first services into a secure, intuitive, and scalable digital banking ecosystem.
Project areas
Tools and disciplines
- Figma
- Design System
- UX Research
Project evidence
Reported outcomes
The following are reported project outcomes and are not presented as individual causal attribution.
+60%
Mobile adoption
First quarter
Mobile adoption increased 60% in the first quarter.
−40%
In-branch transactions
In-branch transactions decreased 40%.
+50%
Back-office retention
First quarter
Back-office retention increased 50% in the first quarter.
Published case study
Open the full case study.
The longer case study is published externally on projects.artish.cc.